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One of the more stressful experiences
people face is that of finding a
trustworthy mechanic.

Unfortunately, there are mechanics
that take advantage of some customers,
often preying on women and seniors.
Again, if you're unsure, get another
opinion, or, better yet, take someone
you trust who is knowledgeable with
you to the shop.

Ask for recommendations from friends,
family, and other people you trust.
Look for a repair shop before you
need one to avoid being rushed
into a last-minute decision.

Quality vs Cheap:

When selecting a car repair shop,
choosing quality over cheap is of
primary importance.
A cheaper shop may charge less for
parts and labor, but you may ultimately
have to return your vehicle several
times before the job is done right.
Or you may have to pay another shop to
redo the service you just paid
someone else to do.
Don't be intimidated by a mechanic.
If your gut or intuition tells you that you're
getting screwed, get another opinion.

Look for a Qualified Mechanic:

Be sure the repair shop you choose
offers quality technicians, quality
diagnostics and service equipment,
quality parts in addition to quality
Failing to take the time to determine
if a shop meets these standards can
make car repairs far more expensive
than you bargained for.

Choose a repair shop that is clean
and professional.
Ask all the questions you want.
If the repair shop is not willing to
answer your questions completely
or gives you vague and confusing
answers, do not leave your car for

Just because a mechanic has a big
name corporation under the name-tag
on his coveralls, does not guarantee
that he is a competent mechanic.
Some of the best mechanics run
their own, independent shops.

Once you find a mechanic that does
good work, stands behind his/her work,
works at a reasonable rate and believes
in proper customer service practices.

If you find a place that you think
will be right for you, have them perform
a minor repair or periodic maintenance
service to see how they operate.

Tell your family, friends and co-workers.
Word of mouth advertising is the best way
to make sure that quality wins out ove
mediocrity, incompetence and apathy.

How can I tell if parts were actually
replaced when I had my car

Always insist on getting your old parts
back, after repairs have been carried out.

Or at least have the mechanic show you

the old parts.

Get the mechanic to go over the worn or

broken parts and ask him to explain what's

wrong with the used parts.

A good mechanic won't hesitate to take

the time to make sure you're happy

with his/her work.

Technician Certification:

A good repair shop reinvests in educating
and training its technicians on a
constant basis.
Be sure to ask if the repair shop
employees ASE Certified technicians.
A superior repair shop will assure you
that all their technicians are properly
trained and have received ASE

Written or Printed Estimates:

If you need to leave your car for repairs
you should receive a written or printed
estimate for the work that will be

It should list each repair, parts
needed / supplied, the cost of each part,
labor charges, and the car's odometer
reading when you brought the car in as
well as when the repair order was

Make sure you get a signed copy.

If a repair shop will not provide a
paper estimate, refuse to leave your
car for repairs.
Never rely on verbal promises.
Professional shops will give you a
paper estimate, prior to starting repairs.
The estimate will tell you exactly what
is going to be done to your vehicle.